High Patient Satisfaction Scores, Key Elements for Success

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Over 23,000 hospital patients were polled to help determine what factors are considered important for patients when it comes to their satisfaction at hospitals.  Knowing what patients want is important, but even more so these days as hospital reimbursement for services are linked to higher scores.  Hospitals are urged to take immediate actions based on these results in order to maximize their scores.factors-for-high-press-ganey-scores

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  • Doktor Schnabel

    Plague doctor from 1622 who practices blood letting and medical satire. My beak has mint leaves and straw to protect myself from the plague...plus it looks good.

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  • Avatar
    Linda Sears

    I really try to avoid ER. When I do show up, I think it’s urgent – and anyone showing up immediately and paying attention really eases my mind.

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    Melissa Corey

    Better be careful what you ask for! My Dad had a knee replacement surgery and was overdosed on dilaudid. They called a code blue and administered naloxone. It was a horrible experience!!

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    Melissa Corey

    Better be careful what you ask for! My Dad had a knee replacement surgery and was overdosed on dilaudid. They called a code blue and administered naloxone. It was a horrible experience!!

  • Avatar
    Melissa Corey

    Better be careful what you ask for! My Dad had a knee replacement surgery and was overdosed on dilaudid. They called a code blue and administered naloxone. It was a horrible experience!!

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    Amber Roberts

    Terry Carr lol

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    Sara Weber Ʊ

    Brittany Lynn
    Brittany Stone-Blair Ʊ

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    Karen Cusato

    Cheetos and Mountain Dew for all abdominal pain patients!

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    Gayle Petitpas

    Perfect.

  • Avatar
    Xavier Paré

    Hahaha

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    Robin Fahringer Mitchell Machajewski

    Good point, Madison! Oversight on my part.

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    Madison Mehaffey

    Vending machine? I have to pay for it?! Outrageous!

  • Avatar
    Marisa Livingston

    See!!!

  • Avatar
    Joshua Livingston

    Marisa Livingston hahahah

  • Avatar
    Becky Schroeder

    Alex Josiah Dunn Haley Johnson

  • Avatar
    MaryAnne Fauber

    Don’t move to fast or too slow—either!

  • Avatar
    Dave Cloghessy

    What a bunch of crap — but so true!! Maureen ICU RN

  • Avatar
    Janet Rauchfuss

    it’s a good thing you know how to dance Scott!

  • Avatar
    Ashley Giangrosso

    Exactly.

  • Avatar
    Peg Seljeskog

    Laura Macke, take heed!

  • Avatar
    Raza S

    Glor

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    Christine Olson Owens

    Not at all surprised…dance classes are now standard in new nurse orientation across our health system…had to cut cardiopulmonary assessment to do it. The scores matter!

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    Heather Michelle Nugent

    Hey, that second cousin is DIABETIC and she hasn’t eaten since yesterday.

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    Don Gwinn

    Real talk: the single most satisfying thing anyone has ever done to me in a hospital was, in fact, a Dilaudid dose.

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    Andrèa Migneault

    Yes add a B-52 IV haha then the scores will rock!!

  • Avatar
    Nancy Moore

    Chest compressions on a coke head while placing a cardiac stent. When the guy wakes up the next day…says he’s not happy with the care he’s received.

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    Kristin Prescott

    Nope!!

  • Avatar
    Christi Hobbs

    Lol yes, especially then! And that tv will definitely help a severe migraine!

  • Avatar
    Leah Brown

    Especially if you are there for severe nausea and vomiting.

  • Avatar
    Christi Hobbs

    Yes! And my mc Donald’s!

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    Kimberly Raines

    One time this lady came running in and refused to take a ticket or wait to be registered. She was an add-on exam. We all had patients in our bays and she’s in the lobby yelling:”They are holding a scanner for me! I have a stat exam! You work in the hospital, don’t you know what STAT means!?” You can’t make this shit up. I wish corporate would take my suggestion and build a bar in Radiology.

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    Misty Philpott

    The results are skewed I don’t see the phenergan topper.

  • Avatar
    Kimberly Raines

    I know when I’m dying of an emergent health issue, I like to get my TV on.

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    DanielandKristie Coppola

    Lol. Reminds me of my Er days. I think I did every one of these except dance or order McDonald’s.

  • Avatar
    Jean-Simon Lalancette

    Xavier Paré Julien Turgeon Xavier Zwiebel

  • Avatar
    Kelly Summers Koch

    Yes lol Jamie Kirby Lynch Jessi Johns

  • Avatar
    Kathy Shirey Rawson

    You get fed in the ER? Not me. I feel slighted. ;)

  • Avatar
    Michael Epp

    Nurses Dancing!! I have been right all along! Singing Brick House saves lives!

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    Robin Fahringer Mitchell Machajewski

    Seems accurate. I mean, who gives a crap about patient outcomes, right? Gimme dilauded, a boxed lunch, and percocet and Z-pack to go! And just put work excuses in a vending machine in the lobby.

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    Anne Marie Arellano

    Rachelle Poort Styes

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    June Curry

    Wow!

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    Michael Spencer

    Sounds about right!

  • Avatar
    Duane Wilcox

    I will often offer a song and dance to my patients and even my co-workers because I’m on the “A” team!!!

  • Avatar
    Jeff Brandenburg

    Jamae Campbell yup

  • Avatar
    Kathleen Hunter

    We all know that health care can’t be surveyed in the same way as McDonald’s,yet,we all seem powerless to change these totally irrelevant surveys !!!! Somedays you just gotta wonder ???

  • Avatar
    Gina Cotton Simpson

    What no meal trays for 11 family members and 2 neighbors???????

  • Avatar
    Immu Immu

    I am not surprised. Its infact real in the US medicine. Pathetic

  • Avatar
    Zackary Jon

    To boost scores, one must add IV Benadryl to the IV Dilaudid and watch those PG scores soar!

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    Nikki Kneeland

    An extra point for taking the McDonald’s order WHILE fast pushing the Dilaudid. Double size those fries, too. ;)

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    Elizabeth Morgan Pezzano

    Love those 7 day excuses too. A coworker had “the same thing I had” and got a note on Thursday after being out 2 days to be off until Tuesday. I had a 24 hour bug. She has someone that will write this crap for her.

  • Avatar
    Courtney Parker Fischer

    How many times have I been cussed out for diluting Dilaudid and pushing it in the top port…sigh.

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    John Shields
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    Rhonda Pollard Spellmeier

    I really thought there would be some results for free Dr Pepper served on request from the cafeteria rather than using the vending machine in the lobby. And don’t be sending any of that Shasta imposter soda!

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    Chuck Weaver

    I live it every day!

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    Barbara Robin

    The downfall of American health care has been the PG surveys and others like it. It has NO bearing on the type of care one receives. Sorry—-I meant to laugh but this is soooo true!!

  • Avatar
    Genevieve Williams

    Nikki Kneeland

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    Zoe Haruyama

    David Gutkin

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    Jennifer Cross Cwiklinski

    HCAPS… Smh

  • Avatar
    Faye Brazzel Weaver

    You taking notes Chuck Weaver?

  • Avatar
    Karin Cartwright

    Huh. I would have thought the IV Dilaudid would have a higher number…;)

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    Christi Hobbs

    That tv score is a little underrated. I can’t tell you how many times I’ve got my butt chewed off because there is no remote in the ED lobby (we had to remove it because people kept stealing it) or because there is no paper tv guide. Don’t fk with peoples tv viewing. That will plummet your scores!

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    Kathy Morgan

    Let’s increase patient satisfaction; Dilaudid for everyone!!

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    Melissa Lowe Glover

    Lol I’ve seen the yellow scrubs!

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    Kimberly Raines

    This is absolutely true. We have the dreaded PG survey. Can I just tell you how many times a week a crusty old bag shows up 2 hrs early for an exam (thinking that her royal highness is the only patient we have) and then goes apeshit when she has to wait for her actual appointment time? Happened just last night in fact, crazy harpy was out there cussing up a storm. Management says:”Did you remind her of her appointment time?” *siiiiiiiiiggggghhhhhh* yes, THAT’S what set her off!

  • Avatar
    Kristie Hancock

    I live to serve!!

  • Avatar
    Betty Macias

    And wear yellow scrubs, Debra Lazzaro Allenspach

  • Avatar
    Hannah Abraham

    For a moment there, I forgot this was satirical.

  • Avatar
    Neth Henry DeJesus-Dumbab

    All for patient satisfaction!!!!

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