NEW HAVEN, CT – Taking consultative manners into another echelon, a Yale infectious diseases doctor is sending “Thank You” cards to show her appreciation for anyone who reached out to her with an interesting consult.
“I wanted to send this to say thank for the interesting consult from the bottom of my heart,” said Dr. Lisa Gracias, reading from the card she plans to give to an orthopedic resident later today. “Infected hardware is a very serious matter, and we are forever grateful you were thinking of us. Love, Lisa.”
Anyone who knows Lisa says she operates on a different level when it comes to professionalism and courtesy.
“Leanne told me that writing ‘Thank you for the interesting consult’ didn’t seem like enough, she wanted to do more,” explained Dr. Jessica Danke, the Section Chief for Infectious Diseases, who is currently writing a “Thank You” card to the ICU team who called them regarding fungemia. “You can’t get any more personal than a handwritten note on a nice card. That’s just how Lisa does it. It’s so Lisa.”
“I always put them up in my office,” said hospitalist Armand Merci, as he pointed towards a cork board filled with dozens of Gracias’ personalized cards. “Yesterday, she gave me a card that thanked me for ruling out TB and getting that repeat CT of the chest. It’s moving. This makes it all worth it. You’ll do anything for colleagues like her.”